:root{
  --bg:#F7F5F0; --surface:#FFFFFF; --ink:#1A1D29; --muted:#6B6355; --muted-2:#8B8476;
  --line:#ECE6D8; --line-2:#E3DCCB; --head:#FAF8F3;
  --navy:#03142C; --gold:#C8AD76; --gold-ink:#7A5C24; --gold-soft:#FBF3E0; --gold-line:#E6CF9C;
  --ok:#1F5E23; --ok-bg:#E7F3E4; --err:#B4532A; --err-bg:#F8E3DA; --warn:#8A5200; --warn-bg:#FFF1D6;
  --blue:#1F5FAD; --blue-bg:#E5EEFA; --rose:#9C2C5C; --rose-bg:#FBE7EF; --calm:#F1EDE4;
  --sans:"Segoe UI","PingFang SC","Microsoft YaHei","Noto Sans SC",system-ui,sans-serif;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font-family:var(--sans);font-size:14px;line-height:1.5}
a{color:inherit}
.top{background:var(--navy);color:#E9E4D8;height:58px;display:flex;align-items:center;padding:0 20px;gap:10px;position:sticky;top:0;z-index:30}
.brand{display:flex;align-items:center;gap:8px;text-decoration:none}
.brand img{height:22px}
.brand .sys{letter-spacing:.16em;font-weight:700;font-size:13px;color:#C9CCD3}
.brand .ver{font-size:11px;color:#8A93A6}
.menu{margin-left:auto;display:flex;gap:2px}
.menu a{color:#D6D8DE;text-decoration:none;font-weight:600;padding:7px 12px;border-radius:9px;font-size:14px}
.menu a:hover{background:rgba(255,255,255,.06);color:#fff}
.menu a.on{color:var(--gold);background:rgba(200,173,118,.16)}
.who{margin-left:14px;display:flex;align-items:center;gap:8px}
.who select{font:inherit;font-weight:700;font-size:13px;background:#0E2240;color:#fff;border:1px solid #2A3D5C;border-radius:9px;height:32px;padding:0 8px;max-width:210px}
.who small{color:#8A93A6;font-size:11px}

.page{padding:16px 20px 60px;max-width:1700px;margin:0 auto}
.title-row{display:grid;grid-template-columns:1fr auto 1fr;align-items:center;margin-bottom:6px}
.title-row h1{font-size:22px;margin:0;text-align:center}
.icons{justify-self:end;display:flex;align-items:center;gap:16px}
.bell{position:relative;font-size:18px;text-decoration:none}
.bell i{position:absolute;top:-8px;right:-14px;background:var(--err);color:#fff;font-style:normal;font-size:10px;font-weight:800;border-radius:999px;padding:0 5px}
h2{font-size:18px;margin:0 0 12px}

.btn{font:inherit;font-weight:600;font-size:13.5px;border-radius:9px;border:1px solid var(--line-2);background:#fff;color:var(--ink);padding:6px 13px;cursor:pointer;white-space:nowrap;text-decoration:none;display:inline-flex;align-items:center;gap:6px}
.btn:hover{border-color:var(--gold)}
.btn.on{background:var(--navy);border-color:var(--navy);color:#fff}
.btn.gold{background:var(--gold);border-color:var(--gold);color:var(--navy);font-weight:700}
.btn.gold:hover{background:#BC9E62}
.btn.navy{background:var(--navy);border-color:var(--navy);color:#fff}
.btn.line{border-color:var(--gold-line);background:var(--gold-soft);color:var(--gold-ink)}
.btn.danger{color:var(--err);border-color:#E7B8A3;background:#fff}
.btn.small{font-size:12.5px;padding:4px 10px;border-radius:8px}
.btn.tab-on{background:var(--gold);border-color:var(--gold);color:var(--navy);font-weight:700}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.between{justify-content:space-between}
.mt{margin-top:12px}
.muted{color:var(--muted)}
.input{font:inherit;height:36px;border:1px solid var(--line-2);border-radius:9px;padding:0 12px;background:#fff;color:var(--ink);width:100%}
textarea.input{height:90px;padding:10px 12px;resize:vertical}
.input:focus{outline:2px solid var(--gold-line);border-color:var(--gold)}

.searchbar{display:grid;grid-template-columns:1fr auto auto auto 290px;gap:10px;align-items:center;margin-top:12px}
.xls{width:36px;height:36px;border-radius:9px;border:1px solid var(--line-2);background:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;color:var(--ok);font-size:12px;text-decoration:none}
.xls:hover{border-color:var(--ok)}
.dates{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.dates .input{height:34px;padding:0 8px}
.dates small{grid-column:1/-1;font-size:11px;color:var(--muted);margin-top:-4px}
.chipsline{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px}
.fchip{background:var(--gold-soft);border:1px solid var(--gold-line);color:var(--gold-ink);border-radius:999px;padding:2px 10px;font-size:12px;font-weight:700;text-decoration:none}

.tablecard{background:#fff;border:1px solid var(--line);border-radius:12px;margin-top:12px;overflow-x:auto}
table.list{width:100%;border-collapse:collapse;min-width:1450px}
table.list th{background:var(--head);font-size:12.5px;font-weight:700;text-align:left;padding:9px 10px;border-bottom:1px solid var(--line);white-space:nowrap;position:relative}
table.list th .fbtn{color:var(--muted-2);font-size:10px;margin-right:4px;cursor:pointer;border:0;background:none;padding:0}
table.list th .fbtn.on{color:var(--err)}
table.list th a.sort{color:var(--muted-2);font-size:10px;margin-left:3px;text-decoration:none}
table.list th a.sort.on{color:var(--gold-ink)}
table.list th a.lbl{text-decoration:none}
table.list td{padding:9px 10px;border-bottom:1px solid var(--line);white-space:nowrap;font-size:13px}
table.list tr{cursor:pointer}
table.list tbody tr:hover td{background:#FDFBF6}
.tno{font-weight:800;color:var(--navy);text-decoration:none}
.tag{display:inline-block;border:1px solid var(--gold-line);background:var(--gold-soft);color:var(--gold-ink);border-radius:6px;padding:0 7px;font-size:12px;font-weight:700;margin-right:3px}
.badge{display:inline-block;border-radius:999px;padding:2px 10px;font-size:12px;font-weight:700;white-space:nowrap}
.b-Awaiting{background:var(--warn-bg);color:var(--warn)}
.b-Indoor{background:var(--blue-bg);color:var(--blue)}
.b-Pending{background:var(--ok-bg);color:var(--ok)}
.b-Ticket{background:var(--rose-bg);color:var(--rose)}
.b-Cancelled,.b-Completed{background:var(--calm);color:var(--muted)}
.pager{display:flex;gap:6px;justify-content:space-between;align-items:center;padding:10px 14px}
.empty{padding:40px;text-align:center;color:var(--muted)}

/* filter popover */
.pop{position:absolute;top:100%;left:0;z-index:20;background:#fff;border:1px solid var(--line-2);border-radius:12px;box-shadow:0 12px 30px rgba(3,20,44,.15);padding:12px;width:280px;font-weight:400;display:none}
.pop.open{display:block}
.pop h6{margin:0 0 8px;font-size:13px}
.pop .opts{max-height:260px;overflow:auto;border:1px solid var(--line);border-radius:8px;padding:6px 8px;margin:6px 0}
.pop label{display:flex;gap:8px;align-items:center;font-size:13px;padding:2px 0;white-space:normal}

/* modal */
.overlay{position:fixed;inset:0;background:rgba(3,20,44,.45);z-index:50;overflow:auto;padding:28px 20px;display:none}
.overlay.open{display:block}
.modal{background:#fff;border-radius:14px;max-width:1300px;margin:0 auto;box-shadow:0 20px 60px rgba(3,20,44,.25)}
.modal.narrow{max-width:560px;margin-top:60px}
.mhead{display:flex;justify-content:space-between;align-items:center;padding:14px 22px;border-bottom:1px solid var(--line)}
.mhead h5{margin:0;font-size:18px}
.x{font-size:24px;color:var(--muted);cursor:pointer;background:none;border:0}
.mbody{padding:18px 22px}
.mfoot{display:flex;justify-content:flex-end;gap:10px;padding:14px 22px;border-top:1px solid var(--line);background:var(--head);border-radius:0 0 14px 14px}
.sec{border:1px solid var(--line);border-radius:12px;padding:16px 18px;margin-bottom:16px;background:#fff}
.sec>p,.sec>.sech{margin:0 0 12px;font-weight:800;font-size:15px;color:var(--navy);display:flex;align-items:center;gap:8px}
.sec>p::before,.sec>.sech::before{content:"";width:4px;height:16px;border-radius:2px;background:var(--gold)}
.f{display:flex;flex-direction:column;gap:5px;margin-bottom:12px}
.f label{font-size:13px;font-weight:700}
.check{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--muted);margin:-4px 0 12px;cursor:pointer}
.two{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}
.three{display:grid;grid-template-columns:1fr 1fr 1fr;gap:0 18px}
.err-box{background:var(--err-bg);color:var(--err);border-radius:10px;padding:10px 14px;font-weight:600;margin-bottom:12px;display:none}
.warn-box{background:var(--gold-soft);border:1px solid var(--gold-line);border-radius:10px;padding:12px 14px;margin-top:10px}
.found{border:1px solid var(--line);border-radius:10px;padding:10px 12px;margin-top:8px;display:flex;justify-content:space-between;align-items:center;gap:10px}
.tagpick{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:10px}
.tagpick label{border:1px solid var(--line-2);border-radius:999px;padding:4px 12px;cursor:pointer;font-weight:600;font-size:13px}
.tagpick input{display:none}
.tagpick input:checked+span{color:var(--navy)}
.tagpick label:has(input:checked){background:var(--navy);color:#fff;border-color:var(--navy)}

/* flash */
.flash{border-radius:10px;padding:10px 14px;margin-bottom:12px;font-weight:600}
.flash.success{background:var(--ok-bg);color:var(--ok)}
.flash.error{background:var(--err-bg);color:var(--err)}

/* ticket detail */
.grid2{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);gap:16px;margin-top:14px}
.card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px 18px}
.kv{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px 18px}
.kv .k{font-size:12px;color:var(--muted);font-weight:700}
.kv .v{font-weight:600;word-break:break-word}
.kv .wide{grid-column:1/-1}
.timeline{list-style:none;margin:0;padding:0;max-height:520px;overflow:auto}
.timeline li{position:relative;padding:0 0 14px 22px;border-left:2px solid var(--line);margin-left:6px}
.timeline li::before{content:"";position:absolute;left:-7px;top:3px;width:12px;height:12px;border-radius:50%;background:#fff;border:2px solid var(--line-2)}
.timeline li.staff::before{border-color:var(--gold)}
.timeline .when{font-size:12px;color:var(--muted)}
.appt{border:1px solid var(--line);border-radius:12px;padding:10px 12px;display:flex;gap:12px;align-items:flex-start;margin-bottom:10px}
.date{background:var(--navy);color:#fff;border-radius:10px;text-align:center;padding:5px 9px;min-width:52px}
.date b{display:block;font-size:19px;line-height:1.1;color:var(--gold)}
.date span{font-size:11px;letter-spacing:.08em}
.date.past{background:var(--calm);color:var(--muted)}.date.past b{color:var(--muted)}
.status-strip{display:flex;gap:6px;align-items:center;margin-top:6px;flex-wrap:wrap}
.step{padding:3px 10px;border-radius:999px;font-size:12px;font-weight:700;background:var(--calm);color:var(--muted-2)}
.step.done{background:var(--gold-soft);color:var(--gold-ink)}
.step.now{background:var(--navy);color:#fff}

/* simple lists */
table.simple{width:100%;border-collapse:collapse}
table.simple th{text-align:left;font-size:12px;color:var(--muted);padding:8px 10px;border-bottom:1px solid var(--line);background:var(--head)}
table.simple td{padding:8px 10px;border-bottom:1px solid var(--line)}
.cal{display:grid;grid-template-columns:repeat(7,1fr);gap:8px}
.cal .day{background:#fff;border:1px solid var(--line);border-radius:10px;min-height:120px;padding:8px}
.cal .day.today{border-color:var(--gold);box-shadow:inset 0 0 0 1px var(--gold)}
.cal .d{font-size:12px;font-weight:800;color:var(--muted)}
.cal .ev{display:block;background:var(--gold-soft);border-left:3px solid var(--gold);border-radius:6px;padding:3px 6px;margin-top:5px;font-size:12px;text-decoration:none}
.settabs{display:flex;gap:6px;margin-bottom:12px}

/* area C: multi-line validation messages (old CRM showed one line per problem) */
.flash{white-space:pre-line}